Outbound & inbound voice agents

The voice agent experts who lift your results and cut your call costs.

We build and run AI voice agents end-to-end for outbound and inbound operations — collections, reminders, sales and service. Engineered for the outcome, priced like software.

Better results — engineered for the outcome Lower cost — priced like software Outbound & inbound — any volume Multilingual — EN · Bahasa Indonesia · Malay

Trusted by lenders and enterprises across Southeast Asia

From multifinance lenders to digital banks, teams across the region rely on Kataliz to take repetitive calls off their agents’ plates — automating payment reminders, collections and customer service while recovering more, sooner.

Hear it for yourself

Real calls. Real conversations.

These are Kataliz voice agents on live calls — listen to how they hold a natural conversation and drive to an outcome.

Payment reminder Bahasa Indonesia

Outbound collections — the agent secures a promise to pay.

0:00 / 0:42
Transcript
AgentSelamat pagi, Pak Andi. Saya menghubungi mengenai cicilan yang jatuh tempo kemarin.
CustomerOh iya, saya lupa. Bisa saya bayar minggu depan?
AgentTentu. Saya catat janji bayar untuk hari Jumat ya, Pak. Terima kasih.
Overdue follow-up English

Outbound — the agent handles an objection and arranges a split payment.

0:00 / 0:38
Transcript
AgentHi Sarah, I’m calling about your account that’s twelve days past due.
CustomerI can’t pay the full amount right now.
AgentNo problem — we can split it. Would two payments this month work for you?
Inbound service Bahasa Malaysia

Inbound — the agent answers a balance query and offers next steps.

0:00 / 0:31
Transcript
CustomerSaya nak tanya baki akaun saya boleh?
AgentBoleh, sebentar ya. Baki semasa anda RM 1,240. Ada apa-apa lagi boleh saya bantu?
CustomerTak apa, itu sahaja. Terima kasih.

Recordings are illustrative samples. Languages and scenarios shown reflect real deployments.

Why Kataliz

We don’t sell you a model. We deliver a working agent.

There’s no shortage of voice tech. What’s rare is a partner who knows your operation, builds the agent around it, and stays accountable for the result.

Domain experts, not just a tool

We’ve run real collections and customer-ops voice programs. You get playbooks, scripts and hard-won judgement — not a blank API and good luck.

Experience

We deploy it for you

From agent design to live calls on your numbers, we build, train and run it end-to-end — so you’re not assembling speech, voice and telephony yourself.

End-to-end

One accountable partner

We own the entire voice stack — including our own telephony. Nothing to stitch together, no vendor finger-pointing. One team owns the outcome.

Full stack

Built for your customers

Speaks English, Bahasa Indonesia and Bahasa Malaysia with local accents, and built for the compliance your industry demands.

Local & compliant
Use cases

Put voice agents to work across the conversation.

Outbound, inbound, and the quality layer that keeps every call on-script and improving.

Outbound voice agent

Run payment reminders, collections, surveys and follow-ups at scale. The agent dials, holds the conversation, and logs the outcome — thousands of calls a day, every one consistent.

Inbound voice agent

Answer every call instantly — customer service, account queries, payment arrangements — with no hold music and no missed calls after hours.

Agent & sales performance scoring

Score 100% of conversations — human or AI — for quality, compliance and outcomes. Spot what your best agents do, and coach the rest with evidence.

improvement in recovery rate

Collections teams running Kataliz voice agents have improved recovery rates by up to 4× — reaching more accounts, sooner, with consistent, compliant conversations on every call.

Where we go deepest · Collections

We don’t just make the calls. We run the whole collection operation.

Anyone can dial. In collections, the recovery comes from how you stage accounts, sequence outreach, capture payments and stay compliant — at scale. That’s the part we’ve spent years getting right.

1

Stage & segment

Import accounts and segment by risk, balance and bucket.

2

Build campaigns

Rolling and batch campaigns, configured to your strategy.

3

Cadence & rules

Account-level cadence, retries and disposition logic.

4

Reach out

Voice agents plus WhatsApp and SMS, in one sequence.

5

Capture payments

Promises-to-pay, payments and restructures logged automatically.

6

Comply & report

Built-in compliance guardrails and live performance.

The system · SmartCollect

Your collection operation, automated end-to-end.

SmartCollect runs the full lifecycle above — campaign management and the day-to-day operation — so your team sets the strategy and the platform executes it. No spreadsheets, no disconnected dialers, no manual list-pulling.

  • Rolling & batch campaign orchestration
  • Account-level cadence, retries & dispositions
  • Multi-channel outreach — voice, WhatsApp, SMS
  • Promise-to-pay, payment & restructure tracking
  • Compliance guardrails & full audit trail
  • Real-time performance across campaigns & agents
✦ Collection Manager AI

An AI manager that runs the campaigns for you.

Collection Manager AI does the operational heavy lifting — building and adjusting campaigns, prioritising the right accounts, and keeping outreach on track — so a small team can run a large book without dropping compliance or coverage.

The platform

One stack, from the voice engine to the application.

We build every layer — so the model, the orchestration, the channel and the outcome all speak the same language.

Core engineSono
The voice engine at the heart of the platform — speech in, natural speech out, tuned for low-latency, interruptible, real phone conversations. The brain behind every call.
OrchestrationSmartRobo
The automation engine that schedules and runs campaigns across voice and text, handles retries and webhooks, and connects the engine to your telephony.✦ Trainer — coach your voice agent to master each scenario
Applications
SmartCollect

End-to-end debt collection — case staging, campaigns, payments and compliance.

✦ Collection Manager AI — runs your campaigns & operations
SmartQA

AI quality assurance that scores every conversation for quality, compliance and outcomes.

ChannelsEngage
Meet customers where they already are — WhatsApp and messaging — so voice and text work as one coordinated outreach motion.
Who it’s for

Built for teams with conversations to run.

If your business runs on phone calls — reminders, collections, service — Kataliz pays for itself.

Primary

Lenders & financial institutions

Multifinance, banks and digital lenders automating payment reminders, collections and compliant outreach.

Call centers & BPOs

Augment your floor with AI agents and score 100% of calls for quality and performance.

SaaS & digital businesses

Add a voice layer to onboarding, renewals and support without building telephony yourself.

Anyone with outreach

Payment reminders, debt collection, customer service — if you make repetitive calls, automate them.

Live webinar

See voice agents handle a real collections call.

Join our live session for a hands-on look at how Kataliz voice agents run outbound and inbound conversations end-to-end — and how teams put them to work in weeks, not months. Live demo + Q&A.

// Date & registration link — coming soon

Register interest

Let’s put a voice agent on your hardest calls.

Book a 30-minute call. We’ll look at your outreach, show you a live agent, and map the fastest path to value.